Shipping & Delivery

Shipping and Delivery Policy
 
Geelong Dive Centre orders are delivered Australia wide daily and we are committed to providing you with exceptional customer service. It is for this reason that we have so many repeat customers. We know what it's like when you've ordered something online, you want to start using it straight away! So for that reason we offer the option of same-day Express Post dispatch as long as we receive your order and payment before 11am (excluding weekends and public holidays). We endeavour to make sure that all products listed are currently in stock and that our pricing is true and correct. From time to time some lines may be out of stock due to high demand, so if you have any questions or would like to discuss your order further, please feel free to call our friendly customer service staff on (03) 5221 3342 or email us at info@divein2scuba.com.au
 
1. I would like to exchange my order?
We happily offer our customers a 30-day Customer Satisfaction Guarantee exchange policy for items purchased in-store or online, please go to our Returns Policy page for more information.
 
2. How do I know to choose the right size?
Please note that size charts do differ and so should be used as a guide only. If your item doesn’t fit, don’t worry we offer a Returns Policy so you can simply return and exchange for the right size.
 
3. When will my order be delivered?
We offer the following shipping options for your selection at checkout:
  • Instore Pickup: There is no charge for this service. Instore orders can be ready within an hour of the order being placed up to a few days depending on current stock levels. Once you have placed your order, please wait to receive a "Ready for Pickup" e-mail from us. (This is a separate e-mail from your order confirmation e-mail.) Please also remember that you will need to bring in your Photo ID, Credit Card or PayPal documentation used for the transaction, and your order number into the store to collect your goods. All instore orders will be held at the store for a maximum of 14 days.
  • Basic Shipping No Tracking & No Insurance: Once your order has been received we aim to dispatch your order within 2-6 business days (excluding weekends and public holidays). This service uses Australia Post and shipping times are estimated at between 3 -10 business days depending on your exact location within Australia. Please be aware that deliveries outside of metropolitan areas may take longer.
  • Standard Shipping Inc. Tracking & Insurance: This service is the same as Basic Shipping with the added benefit of Australia wide shipping Insurance and Tracking so you don't need to worry about your order going missing in the post.
  • Jump The Queue Inc. Tracking & Insurance: If you would like to have your order processed as a priority and by pass all Basic and Standard orders in the system then this service is ideal. This service will guarantee that your order is dispatched within 24 hrs. (With the exception of weekends and public holidays. This service uses standard shipping times and does not guarantee next day delivery). This service also includes shipping Insurance and Tracking for full peace of mind.
  • ASAP Express Post Inc. Tracking & Insurance: Exactly as the name implies this service will get your order out to you ASAP which is great when you really need to have it fast! Your order will be processed ASAP as a major priority, by passing all other orders in the system. This service uses Express Post shipping for next business day delivery to metropolitan areas and selected major towns within Australia. Orders need to be placed Mon-Fri (with the exception of weekends and public holidays) before 11am to ensure same day dispatch and next business day delivery. Express Post is subject to the terms and conditions on the Australia Post website. For country and regional delivery locations next business day delivery cannot be guaranteed. In addition, this service also includes shipping Insurance and Tracking so you don't need to worry about your order going missing in the post.
All shipping options will require your signature when the parcel is delivered. If you are not available at the time of delivery, a card will be left for you to collect your parcel from the nearest Post Office or Delivery Depot. Please note that a business address is required for all orders which can not fit into an Australia Post satchel. If a business address is not supplied, and a re-delivery fee is charged, this fee will be charged onto the customer. To avoid any delays in processing your order we recommend that you include a contact phone number in case we need to contact you to discuss your order further. For delivery within Australia we use Australia Post or Startrack Express. Depending on your geographical location, the weight and physical size of your order we may also use a private courier company. Deliveries cannot be made on public holidays. Obviously for some items in high demand, stock availability may delay delivery times. Should you require an exact delivery time or further information please call us on (03) 5221 3342 or email us: info@divein2scuba.com.au
 
4. How much is delivery?
Our delivery fees are affordable and reflect the value of the shipping options that you can select from when placing your order. You can order anywhere in Australia, anytime and AS MUCH GEAR AS YOU WANT for the prices listed.
  • Pick Up Instore: FREE
  • Flat Rate Standard Shipping: $15

‚ÄčOptional Extras:

  • Flat Rate Shipping & Insurance: An extra $5
  • Jump The Queue & Insurance: An extra $15
  • ASAP Express Post & Insurance: An extra $25 
5. Will I get charged duties or taxes?
All prices advertised online are GST inclusive. This means that the price you see advertised is the price you actually pay. There are no other hidden costs, fees or surcharges.
 
6. Where do you deliver to?
We deliver to anywhere within Australia. Due to restrictions from certain suppliers, unfortunately We do not deliver to areas outside of Australia. If you have any further questions about this, please do not hesitate to call one of our friendly customer service representatives (03) 5221 3342. 
 
7. I ordered some items on the weekend, when will I receive them?
Our dispatch team operate from Monday to Friday (with the exception of public holidays) and therefore any orders from the weekend will be shipped as soon as possible on our return to work the following Monday depending on the volume of orders. If you would like to guarantee that your items are dispatched as soon as possible, there is an option during the online checkout process to select “Jump the Queue” for a small additional fee. If you would like to guarantee your items are dispatched with Express Post for next business day delivery, there is an option during the online checkout process to select “ASAP Express Post” for a small additional fee. (Next business day delivery is subject to the conditions on the Express Post website. Next business day delivery is for listed metropolitan and major city locations. For regional and remote locations next business day delivery cannot be guaranteed. Express Post orders need to be placed Mon-Fri before 11am to ensure same day dispatch and next business day delivery).    
 
8. I would like to cancel my order?
If your order has not yet been processed by our team then we are able to cancel the order however, please make sure that you call us as soon as possible on (03) 5221 3342 and quote your order reference. Unfortunately, if your order has already been processed then we will be unable to cancel it however, we do offer an exchange policy. 
 
9. My delivery address has changed?
Not a problem, as long as your items haven’t been shipped then we can easily change your details on our systems. Please call us as soon as possible, quoting your order reference on (03) 5221 3342. 
 
10. How do I get next day shipping?
Simply order your items before 11am (Victorian time) with Flat Rate Shipping to apply for our next day dispatch. There is an option for same day shipping for orders placed before 11am (Victorian time) for a small fee by ticking the box “ASAP Express Post” option.
 
11. Do you deliver same day?
Unfortunately, we are unable to offer same day delivery. You can however place an order and select “Instore Pickup” and collect your item on the same day provided it is in stock at that time. Obviously for some items in high demand, stock availability may delay delivery times. Should you require an exact delivery time or further information please call us on (03) 5221 3342 or email us: info@divein2scuba.com.au For quick delivery of your order there are options to have your order “Jump The Queue” or “ASAP Express Post” for an additional fee. These options will speed up the shipping of your order to ensure that it is delivered as soon as possible via either Standard shipping times or Express Post shipping times, depending on which option you select. To arrange this just tick the relevant box when you complete the online order process. All “Jump the Queue” orders and “ASAP Express Post” orders are also covered by Australia wide shipping insurance so you don't need to worry about your order going missing in the post. This insurance covers you against loss or damage that may be incurred during the shipping process. 
 
12. What payment methods do you accept?
You can pay by either PayPal or Credit Card at the online checkout. 
 
13. Is my information safe and secure?
When purchasing online with us your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the industry standard and is approximated to take at least one trillion years to break. We also use physical and electronic security measures to ensure personal information is not misused, lost, changed or stolen. These include restrictions on physical access, secure databases or electronic firewalls. For more on this please view our Privacy Policy.
 
14. Can I change my order?
We will try our very best in order to change your order as long as your items have not been dispatched already. Please call us as soon as possible on (03) 5221 3342 quoting your order reference number and our customer service team will be able to assist you. 
 
15. I would like to view the status of my order?
Our commitment to you is second to none, we understand the importance of knowing where and when you might receive your order therefore once your package has been dispatched an Order Update email will be sent to you. This will include all the dispatch details of your order including the carrier who is handling your package and a tracking number in order to see the progress of your parcel. 
 
16. Can I pick up my order?
Yes...simply select the "Pick Up Instore" option when checking out if you'd like to collect your order from our dive centre in Geelong. Full payment is required in order to secure your items as we will not hold anything without payment being received. Items may not be ready for immediate pick up so please wait for "Ready For Pick Up" email from us (This is a separate e-mail from your order confirmation e-mail.) to confirm that your order is ready before coming down to the store. Pick Up Instore lets you avoid shipping charges and pick up your order in our store at:
Geelong Dive Centre
251 Moorabool Street
Geelong, VIC 3220
(03) 5221 3342
Here's how it works:
During checkout, choose “Pick Up Instore” for your shipping option. 
Place your order and wait to receive a "Ready for Pickup" e-mail. (This is a separate e-mail from your order confirmation e-mail.) 
- Bring your photo ID, credit card, and order number to the store and pick up your items.
- We'll hold your items at the store for 14 days.
Bring to the store:
- Your photo ID.
- Your order number.
- Purchases over $100, the credit card used for the purchase must be presented at point of collection by the card holder.
Who Can Pick Up Your Order
You can pick up your order yourself or choose someone else to pick it up (Friends & Family Pickup) by letting us know who will be coming in to collect your order. Your pickup person will need to show his/her photo ID and the order number at the store. For orders over $100 the buyer must collect the goods in person along with the credit card used to purchase or present a copy of the PayPal transaction confirmation email.
Product Availability
Some items may not be immediately available for pickup from our store. Items not in stock usually arrive at the store within 3 to 7 business days. We'll send you a "Ready For Pickup" email when your items are ready for collection.
A Few More Things to Know
·         There's no charge for Pick Up Instore.
·         Products may be larger than expected due to their packaging. Please keep this in mind when considering what vehicle you use to pick up your order.
·         Allow extra time to pick up.
Changing or Cancelling Store Pickup
·         To change or cancel a store pickup order, call us on (03) 5221 3342‎.
·         To switch from shipping to store pickup, call within one hour of placing your order.
·         To switch from store pickup to shipping, call any time.
·         Note that not all items are available for both store pickup and shipping.

Helpful Information

Opening Hours

  • Monday - Thursday
    9:00am - 5:30pm
    Friday (Late Shopping)
    9:00am - 5:30pm
    Saturday
    9:00am - 1:00pm
    Sunday
    Closed